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This page explains when returns are accepted, when refunds may not apply, how inspection works, and what information helps our support team process the request faster.
Eligible return requests should be submitted within 3 days after delivery.
Returned items are reviewed before approval so the issue can be verified properly.
Approved refund timing depends on the original payment route and banking process.
Eligibility
We accept return requests for eligible items when the product arrives damaged, defective, incorrect, or materially different from what was ordered.
Timing
For most eligible cases, return requests should be raised within 3 days of receiving the order so the issue can be reviewed quickly.
Limitations
Some requests may not qualify for return or refund depending on the condition of the item and the nature of the request.
Refunds
Approved refunds are processed after the returned item is inspected and the return condition is confirmed.
Support Steps
To speed up review, share enough information so support can identify the order and understand the issue clearly.
Support Contact
Share your order ID, the issue details, and clear photos or videos if relevant. That gives support enough context to review the request faster.